Bad customers service

On the 15/06/2015, Our family went shopping. When we got to the till one of the items in our clothing had no pricing nor barcode on it and it was the last item on the floor. We had to wait 20 minutes for them to find the price of the Jacket, which they never did it. I demanded to speak to the manager Sbongile Molefe whom I had to wait for another ****** 30 minutes because the supervisor Philiphine Moleng looked so clueless herself with the teller Londiwe Nxumalo. What annoyed me the most is that they were now having their own private conversation while we waited like fools. The manager then said they must sell us the Jacket with the old stock price because the Jacket is a new stock which is still in the store room. The service we got was truly ridiculous from the teller, supervisor and manager. And according to CPA as a client if there is no price on the item then I can have that item free. I told this to the manager but you could see how clueless she is with the act. I'm disappointed with the service and how the whole situation was handled.