BAD CUSTOMER SERVICES (LOST LAYBYE)

I need someone to assist me with my laybye at Carletonville store (Pick n Pay Shopping Complex). I've been trying to take out my laybye now for 3 weeks. Everytime I go to that store I'm told that they can't find it they'll look for it. This week I went 3 times, that's transport money on it's own traveling to the store and getting same unacceptable response that they can't find my laybye, the guy who was packing laybyes at the back is not in and they don't know what he did with the laybye system and apparently I'm not the only unhappy customer complaining about missing laybyes

I left my numbers, they said they'll call me once they find my laybye and to date no one called me. It's really frustrating and disappointing. Their customer services SUCKS because clearly no one cares they can't even take 2 minutes to make a courtesy call just to show that they are trying to fix their mess.

I looked around the store everything I laybyed is not on the floor or there's no sizes. I need someone to tell me what I need to do to be taken seriously. We put laybyes for a reason and maybe Mr Price was not ready for this because other shops have been offering laybyes for years and I've never encountered such a horror.

Someone please assist me before I loose my mind and this is not a threat!