1 reviews | Active since Dec 2017
Bad customer service, unwilling to assist.
On the 9th of December 2017 I visited MR Price Walmer Park in Port Elizabeth, I wanted 5 Black Medium Golfers and 4 Small Golfers. They had two golfers on the floor, however their system showed that they had 8 Medium and 2 Small. The consultant told me that it will be too much work for her to go to the store room and look for unpacked items, and I must go check with other branches she can call them for me to inquire. I was not happy with that and i asked if that is the Walmer Park MR Price process or it was a process for all Mr Price store because I want to complain. She couldn't answer me and she decided to call the manager, The manager went to the store room and came back with 5 Medium Golfers and 2 Small Golfers. I was happy and i had to go to MR Price Green-acress to look for 2 more small golfers.
The Manager (Lorraine) at Greenacres Port Elizabeth refused to go to the store room and she said it is not how they do things at her store, I told her how they assisted me at Walmer and i was told that I am not at Walmer, thus they do not work the same. Greenacres system showed that they had 4 golfers in store and i wanted two, but the Managers refused to check them for me. I am disappointed by such a horrible service, huge disrespect for customers. I spent my petrol to drive from Walmer to Greenacres and I get told to come back sometime because the items have not been unpacked!!! I am not planning to set my foot again at MR Price, if you are serious about good customer service MR Price Greenacres will deliver those Golfers to me.
Item Details : ********** 014003 Core Golfer SS14 - Black. I want two of those.
Good Day,
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
MRP
Good Day,
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
MRP
