Bad Customer Service MRP Norwood Sbongile

Good day,

Trust you are well.

I recently asked my sister, Natasha Fox who is in copy to make a purchase for me in Norwood Branch as I am out of the country. I tried to order online and have the stuff collected today but the turnaround time was 4 to 6days so I couldn’t wait.

I then sent my login details to my sister and asked her to scan to pay with my app but the assistants and the manager were so rude and asked that I send my id document used to open the account, which I did. I even sent my latest bank statements plus I called via video call to confirm I was the one so they can compare my picture with the passport.

Now my account has been blocked with no money, I am very disappointed in the service. And when I tried to talk to the manager she was very “*****y” , excuse the language. We asked for her name and she refused.

Highly unprofessional and unhelpful. I have never been late in my monthly payments and this is the sort of treatment we receive??

If these is MRP standards then please by all means, close my account as I want nothing to do with this ****py ****ty service. “manager” Sbongile has zero customer care. Even after trying to speak to her zero curtesy whatsoever. I am out of the country at the moment & I have a friend leaving South Africa tomorrow hence I asked my sister to assist me.

I understand that these are times full of *****, but surely you have video confirmation and I am sending all documents that was asked for.

I am going to post you on hello peter & all social media.

CLOSE MY ACCOUNT!!!ONE LESS DEBIT TO WORRY ABOUT!