kR
kgomotso R

1 reviews | Active since Aug 2015

28 Jun 2022, 12:22

Bad customer service/ Great service

I went into Mr price clothing at Sammy marks for winter shopping. The shop wasn't too packed but in the queue we were about 10 customers upstairs. There was only 1cashier and I friendly asked some very light skinned short guy upstairs if he was able to call more cashier's because I was Soo pressed with pee. 1st I greeted him he didn't respond and he said to me in a very rude manner that NO WE DONT HAVE MORE CASHIERS GO DOWNSTAIRS 😳😳. ONLY to find the queue worse but atleast the cashier was moving it.

The bad customer service I received from that guy I felt like why I'm I leaving my hard earned money in a store where I fell like it's not needed while I can take it to the other Mr Price clothing.

MANY MANY Thanks to IDAH MAKHAPENG who made the whole situation better because I confused in her. She managed to soothe my emotions with a smile inside a mask.

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Replies (1)
Mr Price
Mr Price's reply29 Jun 2022, 18:13
Official
Hi Kgomotso 

Please accept our apologies for the above incident.  We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.
 
 Warm Regards,Mr Price