ME
Mbali E
1 reviews | Active since Aug 2023
06 Dec 2023, 16:07
Bad customer service experience
I ordered items online and requested that the order be delivered to my workplace. Ever since I placed the order there was no communication from MRP nor their couriers.
to my surprise when I tried to track my order, the status of the order now says delivered, whereas I was not informed of the delivery, and I do not even know who signed for that delivery.
Helpful (0)
Replies (4)0
Replies (4)ME
Mbali E's updateReviewer Update
07 Dec 2023, 11:19I called in to MRP group customer care, on the 06th December 2023 and I was got through to a lady by the name of Hlengiwe Malunga , she said she would escalate the matter with the courier company which was not done because when I called in on the 07th of December 2023 to follow up the other lady I got through to says nothing was done on the profile. Mr Price has done nothing to ensure that my grievance is resolved and on top of that the consultant are *********** with no customer service skills whatsoever.
ME
Mbali E's update07 Dec 2023, 11:19
Reviewer Update
I called in to MRP group customer care, on the 06th December 2023 and I was got through to a lady by the name of Hlengiwe Malunga , she said she would escalate the matter with the courier company which was not done because when I called in on the 07th of December 2023 to follow up the other lady I got through to says nothing was done on the profile. Mr Price has done nothing to ensure that my grievance is resolved and on top of that the consultant are *********** with no customer service skills whatsoever.
Mr Price's replyOfficial
07 Dec 2023, 12:36Good day,
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price
Mr Price's reply07 Dec 2023, 12:36
Official
Good day,
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price
ME
Mbali E's updateReviewer Update
08 Dec 2023, 08:57To date I still have not been assisted, I received an email from the Mr Price customer support representative stating that my order was delivered. Whereas I clearly stated in my first review that the status of the order says delivered, but I did not receive it and don't know signed for it.
I rep**** on the mail requesting a document of confirmation of delivery from the courier that delivered the order so I can see who signed for it, and the time at which it was delivered, and they did not respond. I even called in to the call center and they keep saying they going to send the document from the courier, I still have not received a response.
The complaint handling process at Mr Price is ridiculous, and they don't take their clients seriously. How can an order worth over R2000 just be lost without a trace?
I rep**** on the mail requesting a document of confirmation of delivery from the courier that delivered the order so I can see who signed for it, and the time at which it was delivered, and they did not respond. I even called in to the call center and they keep saying they going to send the document from the courier, I still have not received a response.
The complaint handling process at Mr Price is ridiculous, and they don't take their clients seriously. How can an order worth over R2000 just be lost without a trace?
ME
Mbali E's update08 Dec 2023, 08:57
Reviewer Update
To date I still have not been assisted, I received an email from the Mr Price customer support representative stating that my order was delivered. Whereas I clearly stated in my first review that the status of the order says delivered, but I did not receive it and don't know signed for it.
I rep**** on the mail requesting a document of confirmation of delivery from the courier that delivered the order so I can see who signed for it, and the time at which it was delivered, and they did not respond. I even called in to the call center and they keep saying they going to send the document from the courier, I still have not received a response.
The complaint handling process at Mr Price is ridiculous, and they don't take their clients seriously. How can an order worth over R2000 just be lost without a trace?
I rep**** on the mail requesting a document of confirmation of delivery from the courier that delivered the order so I can see who signed for it, and the time at which it was delivered, and they did not respond. I even called in to the call center and they keep saying they going to send the document from the courier, I still have not received a response.
The complaint handling process at Mr Price is ridiculous, and they don't take their clients seriously. How can an order worth over R2000 just be lost without a trace?
ME
Mbali E's updateReviewer Update
08 Dec 2023, 10:44The service received from MRP and their courier guys Dawn wing is terrible . I requested for the parcel to be delivered at my workplace, they claim the order was delivered on the 4th of December 2023 , at 18:18 whereas the receiving area at my company closes at 16h00 . My order never arrived to date .
ME
Mbali E's update08 Dec 2023, 10:44
Reviewer Update
The service received from MRP and their courier guys Dawn wing is terrible . I requested for the parcel to be delivered at my workplace, they claim the order was delivered on the 4th of December 2023 , at 18:18 whereas the receiving area at my company closes at 16h00 . My order never arrived to date .