bad customer service

Good day

I feel like your customer service via the chat is the worst to be honest.

1stly you take forever to get help.

I then receive help 30min later I take about 10 min to respond your consultant Phumelelo has no patience considering the time I had to wait to get help she/he ends the chat.

I then start another chat waited about 15min and Nivashni started a chat she took about 10 min each time to respond.

Now i need to know my order is on the status ready to ship why is it going to be delivered next week only.

I place the order on Monday. If an order is ready for shipment how does it take another week to be received?