Bad customer service

I bought two cellphones Alberton Power fashion store for my kids and they used them for a week.

We were not satisfied with the phones as they were giving us slow response. We returned the phones and they were booked in at Vodacom Mall at Newmark for assessment.

Vodacom replaced the phones with New ones.

The store failed to inform me that phones has returned and ready for collection. Took the new phones and used them for two week but still experiencing the same issue. Within that two weeks I informed the store about the issue and they confirmed that those phones are a problem and customers are complaining about them.

Upon returning the phones again to the store to get my refund, I was now told about the same process I followed, to book phones back to Vodacom and wait for Vodacom response.

It's now 2 weeks and still no feedback. And the last I was at the store, the store manager told me that he was knocking off and can't assist.

Vodacom repair in Mall at new market was contacted and they advised that the store needs to make a decision regarding my dissatisfaction with the product but the store manager is nowhere to be found to make a decision or even call me to understand my complaints and resolve it.

Power fashion Alberton has a very poor customer service