NG
Nihal G

1 reviews | Active since Aug 2015

27 Aug 2015, 09:59

Bad customer service and feedback

On Sunday evening I went into Mr Price in canal walk. My niece found a charcoal long length jersey. On the floor there was only size 40 and 42. I called a floor consultant and he advised me that is all that they have when asking for smaller size.<br> While paying for other items, I asked the cashier named Ramadane to check if they don't have smaller sizes. 32 or 34. He advised me that they have 1 size 34 in their store and 5 size 34 @ Tygervalley.<br> When I asked if they can fetch the size 34 in their store he advised me that no one will go look for it now. We agreed that he will ask Tygervalley and let me know the next morning.<br> Monday lunchtime I called and spoke to Ramadane who advised he still haven't called Tygervalley as he just got in, but will do so and call me back. <br> A girl called me back from Mr Price and advised that they still haven't looked for the size 34 at their store and Tygervalley has not unpacked yet but they will call me as soon as they get it. Today is Thursday and still no feedback what so ever. I tried calling canal walk branch no answer. Been trying for the past 15 mins now.<br> <br> Really bad service, they need to seriously go for customer service training.

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Replies (1)
Mr Price
Mr Price's reply27 Aug 2015, 10:54
Official
Hello Nihal,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price