bad customer service and failure to communicate.

I placed an order with mrp online on the 26th of August,on the e-mail which i received states that delivery will take place in 2 to 3 working days and my order will only start processing once payment is made,on that very day I made the payment and since then received no contract regarding my order apart from my countless calls made to mrpg with still no success instead all I received was the run around of which this is also an expense to me because I'm using my own mobile to make these calls to mrpg.it's now been 9 days and still nothing.I kindly ask that the correct person in charged may contact me regarding my order and it's where abouts...