Bad customer service

Bought a Russell Hobbs set on the 25th of April 2022 and following day received email that my order is being shipped and due Date of the delivery was the 06 May 2022. Today is 7th no delivery and when I contact the customer service am being told to be patient, the is nothing that they can do. They can't even trace or communicate with their courier on the dot, worse the courier number don't exist