Bad Customer Service

I placed an order onlibe on the 27 Feb 2022, estimated delivery to Gugulethu store was the 4th of the current went to the store to collect order was advised the order was not received as they can not pick it up on the system and it is not with the other online orders, Manager took my details promised to call Online and call me back with feedback, was not called, decided to call Online queries myself this morning and they connected me to the store because according to them the store has it my irder was shipped on 02/03/2022 spoke to a Yangafrom Gugulethu store who promised to look into the matter and then call me back, still awaiting feedback from Yanga and still uave not received my order.. This is realy annoying, was advised that it MAYBE at the store, advised that MAYBE is not good enough as I use petrol to go into the store...can Someone please sort out my issue