BAD CUSTOMER SERVICE

Am really tired of writing reports about mr price really.Yesterday at around 12:03 I was standing in the line to be assisted to my surprise the are people in the cash desk just chatting to each other while customers are waiting to be assisted. I Asked some lady to assist she said to me her staff is on Lunch and she does not have Back-up am really shocked during the Festive Season you don't have enough staff. When I Asked for a manager she told me she was the manager i was shocked a Manager who knows nothing about customer service and who is just Rude and cant go an extra mile for the customer . It\s no wonder why that shop is so untidy you can"t find anything you want there. The manager does not know what she is doing. How than can we expect her staff to do the right thing.The cashier are just chatting to each other don't greet the customer just plain Rude. Can I kindly request that the regional manager address this issue urgently .am also going to update this on Facebook. Am sorry and I refuse to be disrespected as the customer since well I know what customer service is and how a customer should be treated. Palesa Se****lo please use Google to teach you about customer service."""