bad customer service

ive been waiting for more that 20min on the we can help online chat waiting for an available agent to assist. i received a notification that cohut is available, ive asking him/her info about a product SKU: *** he/she didnt help me instead he just left the session with out any information, i only needed a store which will have the product that im looking for and ive done this before the lady that assisted did not even take 05min to provide me with the details. im so disappointed with the service that ive received online today i will spead the word to every one that support mr price of the bad service that ive just experience. from 06:20pm till 06:36 still waiting for an available agent again