SK
Suzette K
1 reviews | Active since May 2020
20 May 2020, 11:22
Bad customer service
I am very disappointed in the treatment I received from MRP online regarding my orders. I places a few orders the first one dated 26 April 2020. The order now shows that it has been shipped for the last 4 days one of the other order shows completed on the tracking system. I phoned their customer service to find out when I will received my order and the only answer I got is "it is in the hands of the courier service". MRP is not taking any responsibility for the courier that they appointed to deliver a service to their customers which is not acceptable.
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Mr Price's replyOfficial
21 May 2020, 13:49Good Day,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Mr Price's reply21 May 2020, 13:49
Official
Good Day,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price