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Ziphozihle N

1 reviews | Active since Sept 2017

21 Jan 2019, 08:31

Bad Customer Service

I had the worst experience at your Golden Acre store, after being rushed by one of the floor staff to hurry because they want to go home, while I waited for my brother to finishing fitting on an Item we were gona buy! But then it made so much sense why the floor staff member gave a poor service because they lady who is a supervisor started making sarcastic announcements on the PA about me standing in the store, I then said she was being unnecessary and that’s when another staff member started imitating me saying to the supervisor “you so unnecessary” obviously leading to both of them now giving me attitude. I then asked if there was a problem and that’s when I got into an argument with the supervisor and she kept telling me that it’s her job to announce the store is closed, which is fair, but shouldn’t be our issue that they close the door at 2pm and expect to leave the store at 2pm, she could see we were finishing up as we heard the announcement but because of poor customer experience they give to customers they she made us feel like we were breaking a law or trying to ***** and still has the audacity to argue with me at a supervisor level. It makes sense why the floor service is poor too because management itself doesn’t value Mr price Customers, forgetting that their job is all about customer service to ensure repeat business. That behaviour is complete unacceptable, we pay for our clothes at Mr price and we shouldn’t be treated like we are getting the clothes for free. I feel very disrespected and requesting an apology from that supervisor and the sales assistant who rudely imitated me like I’m a stupid customer

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Replies (1)
Mr Price
Mr Price's reply21 Jan 2019, 11:15
Official
 Good Day 

Trust you well 

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused. 

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution. 

 

Kind Regards 

Mr Price