Bad Customer Service

Online order done the 31st of October. I paid for door to door delivery which is 2-3 working days. Friday the 3d of November I still haven't received my package. I called customer care and the lady advised there was a strike and now a delay in orders but I will receive it either the Friday or early this week. When I informed her that I paid for door to door delivery which should be 2-3 working days she didn't apologise for the inconvenience or anything just said I can call them back once I receive my order and they can reimburse me with a PORTION of the delivery fee. No people s****s whatsoever. Very bad impression of such a well known store and no sympathy for the client!! Will definitely be closing my account with MRP after this experience.