Bad customer service

I have been frequently visiting the mr price home store in canal walk. Being one of the largest stores in the cape town area, it usually has what I am looking for. I walked into the canal walk store on 01/10/2017, Sunday and for the umpteenth time, there were no trolleys available. When I tried to look for one, I found many of the trolleys being utilised inside the store for packing stock. I asked one of the very unhelpful, unfriendly assistants if I could unpack and use one of them, the answer was no. I had to go and source my own trolley from the Game store two stores away. I don't understand the purpose of selling items so large that customers need trolleys but there are never any trolleys available. During the same visit, I had wanted to purchase a bar chair, I asked one of the assistants again to check stock. He reluctantly agreed then delegated this duty to someone else. The next assistant must have gotten lost in storage as I waited 15 minutes and he never returned. When I enquired about whether other stores have stock, even that took so long I wanted to leave the store and head to the suggested store anyway. Given that the store was not very busy, there were about 7 assistants I don't understand how I encountered this kind of service. Once I got to the till to purchase everything, I asked the cashier if she could source a trolley, she very rudely rep**** that no, it was my right as a customer of Mr Price Home to go and walk to the Game store and get one. This didn't even make sense. If this kind of service was a one off I could forgive it but it has been happening one too many times.