Bad Customer Service

On the 08.06.2020 there was a ********** purchase on my account,and on the 09.06.2020 I logged a query with customer services with Krosha and she advised I do an affidavit to dispute the purchase and e-mail it,documents were e-mailed to:***.

On the 15.06.2020 I made a follow up and was advised no documents were received and I sent the second e-mail(Nobuhle Khumalo). 29.06.2020 another follow up with Phindile Buthelezi and was advised ***** department is busy with the query.I received an e-mail on the 30.06.2020 from Zama Nyuswa requesting that I e-mail the documents again for the 3rd time.

13.07.2020 I made another follow up and was advised they still busy with the query ***(Phumelele).

Today I received an sms to say my account is overdue.