Bad customer service

I went with my wife to get a replacement for her card that was damaged.<br> I was there with my ID (Primary account holder), my wife was there with her Id, she also had the damaged card with her.<br> First they had to phone head office for an approval code - after 15 minutes we got through, but the call was cut off.<br> I called the callcenter from my cell. After 5 minutes the lady phone back and asked what the problem was. I explained how long we have been waiting just to replace a card. She asked to speak to the staff lady that was trying her best to help us.<br> After more delays she wanted to speak with me again.<br> Confirm my name,<br> then my surname<br> again my ID<br> again my email address<br> then my postal address<br> then my cell<br> then my home tell<br> then asked if she can change my account from 6 to 12 months<br> then asked if she can increase my limit as it is now due.<br> The more I explained to the lady I just want a replacement card, the more validation.<br> After 45 minutes I just gave up, closed the account and left.<br> How difficult can it be to replace a card.<br> I can get that done in 5 minutes at FNB! And that is a bank card!<br> Pity the poor support staff in the branches that must go through this every time!<br> <br>