BAD Customer Service!!!!!!

<p>i used the *120*410# app for the past year to pay my account and paid on the 15 Dec my installment. It stated it would be deducted by 19 december. It is now 12 jan and my acc is in arrears and now they want me to pay extra R400. i had called MRP on 4 occassions each time the consultant claims they will sort it or call me back and this was since last year near the end of december. I recently spoke to Terrence who stated i should only pay my installment amount and the excess amount i can pay end of jan and the next installment end feb. when i requested to place on email, he only sent an email to call another number to sort out the issue. WHO'S PROBLEM IS THIS!!! I paid my account!! MRP wont pull the amount, it still pending and when this happened few months ago, i paid twice and both got pulled off and i had to reverse the other EFT. MRP you need BETTER CUSTOMER SERVICE. it is the WORST customer service i have received in a long time. No feedback, no assistance and i PAID and did my part. Def will be finishing my account and closing it. Cannot deal with rude till operators as well as consultants in the customer service centre. BAD BAD BAD!!!!</p>