BAD CUSTOMER SERVICE

Went at Mr Price for a refund and return of goods, took additional items and went to queue in order to conclude my transactions. Waited at the queue for 10min before it could be my turn. Both cashiers were slow and we were about 7, they have sufficient till points, however no personnel eager to assist customers. When it was my turn to be served, my nightmares began, first i was told i can't do more than one item exchange, the other one has to be a refund. To top it all, i was cross questioned about the whereabouts of my cheque card that i used and on the back of the slip T&C's there is no clause that stipulate that you need to bring your cheque card that you used when purchasing your goods. Systems went off line, supervisor(Mat/Pat) was called in, he does not even acknowledge the customer by greeting them, just continued as if im one of the items in that store. Was not even kept on the loop about system problems, the whole ordeal ended after 30min of standing in front of the cashier. Is it difficult to keep clients in the loop, apologise if you are experiencing technical issues, greet and smile when serving customers. Service was so pethetic.