Bad customer service

<p>My wife has/had an account by Mr Price which bought on credit.</p> <p>Then something happened whereby she lost her store card.</p> <p>So she started paying with her Identity document,then suddenly she was told that she couldn't use her due to it still being on her ****en surname but yet they allowed her to open the account with that Identity document. So due to her not having the Identity document they froze her account and she could not pay it,which in turn made her account go in arrears. So due to her going on maternity leave it was a bit of battle for her to go and get a new identity document due to finances. Then eventualy Mr Price starts calling her about the account,then when she explains the situation they insist that they can't help her with out the new I.D ,so eventually gets threatened with taking legal action even though she explained to them an ask numerous times if they could unblock her so that she can pay it. So last month they tell her that she has been handed over to the lawyers and she's upset about it.She tells me about it and we decide to take the money we have saved up for the kids to buy them clothes to pay Mr Price. We go into the store and she explains to them again,they in turn make a call and can you believe it they unblock her acount so that she can pay it and her all along we were battling for almost an entire year.We pay R2000 with a balance of R300 and something still to be paid.But now because of that she is blacklisted can't open up an account,can't even buy on the Mr.Price account and my kids have no Christmas clothes due to us wanting to sort out Mr Price. So tell me how can you still blacklist her after she paid more than 90% of the amount and not give her any credit. You demand the money out of people not even knowing if that people will have something to eat after paying,your agents are so rude that people are afraid to answer your calls.</p>