Bad Customer service

<p>I Placed an order on Monday and the order was delivered today, <br />One of the items i ordered does not fit, so i called customer service and they advised that they can only do a return and not replace the item and if i do log a return i would be charged again for delivery even though i have paid for delivery already. I then request for them to check if the branch closest to me has the item and they advised that Canal walk, Khayalitcha and Zevenwaght mall has and they cannot arrange for it to be sent to promenade, i would have to go in to store and arrange myself. <br /> What pathetic system is this, I would really like this sorted out ASAP otherwise i will take further steps.</p>