SR
Sizwe R

1 reviews | Active since Feb 2013

30 Jun 2016, 06:57

Bad Customer Service

<p>I had a terrible customer experience from your Deelyn Howell ref: ********** 9. <br />He doesn't have product knowledge and has one answer to all questions. He failed to educate me on the product I recently took with Mr price Mobile. He hung up on me because he couldn't clarify a simply billing query. <br />He needs to be ups****ed and tutored on how to speak to customers. </p>

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Replies (1)
Mr Price
Mr Price's reply30 Jun 2016, 09:15
Official

Hi Sizwe

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our MRP mobile team members, who will handle this matter personally with you.

Many Thanks

Mr Price