Bad Client Servicing and no feedback

On the 10th June there was an unauthorized purchase on my account for +-R6000 which was done in Paarl whereas im in Durban. Went to DBN Workshop they assisted with sending docs and i sent them too. I have send them several email which they never responded, calls are not answered. They are bad with Client Servicing, not even a call or email. They cannot be trusted, they allowed a purchase without a card or identity document cause i didnt loose any of my documents or they were working together with a staff number. Learn TCF and improve your Client Servicing.