AG
Anja G

1 reviews | Active since Oct 2014

20 Sept 2016, 13:01

bad client service ever

<p>Since I had to resign from my job I had endless problems with the Mr Price group. I opened my account last year with them and even then had some problems with them. I payed them every month while I was working except the December month last year as I was no way near a Mr Price store and did not know their acc details to do it via EFT. The problem I have why I am doing this review is the following : Since I had to resign I had to rely on my mother in law or husband to pay my acc. My mother inlaw pays the money in via EFT every month. Yes there was one or two months that the acc was not payed but the following month it was payed doubble. So end of August this year a payment was made of R600 via EFT to them but since the begining of this month they have been phoning me every day asking about the payment because they cant find it and according to them on there system the last payment was made end of March in store. They cant seem to find the last few months payments or the one from end of August. So why the **** then even bother to pay if they cant find the **** payments. So now my mother in law has been emailing them and calling them trying to find out what the heck is going on because im getting sms's saying that I have to pay them or im being handed over to lawyers because my acc is in arrears. Thing is there are diffrent departments with Mr Price and they dont communicate with one another. So how the hell can you have a business with clients and you dont speak to one another it just blows my mind. But now the new thing is they phone me and when I pick up they put the phone down in my ear. What kind of service is that when you phone a client. So because of that happening I got a sms to say im ignoring their calls yet they put the phone down in my ear. I have had enough of their ****. I dont need this stress and **** from them im 39 weeks pregnant. They are all ***********. They should call the diffrent departments and first find out if it shows by them before they call their clients about payments because really this is bull ****.</p>

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Replies (1)
Mr Price
Mr Price's reply20 Sept 2016, 13:47
Official

Good day

You will be contacted by our Accounts Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards

Milady's