VS
Veliswa S

1 reviews | Active since Feb 2019

07 Apr 2022, 19:12

Bad client service at mr price pier 14 Gqeberha(port elizabeth)

Good evening Ihave a complain regarding the bad bad service that i got at pier 14 mr price.iwent there and opened account iwas told by the lady Ree...something ts unfortunately icant recall her name she is a coloured lady she was assisting me with the tablet to open account it was successful and she said it is a must and compulsury to take vodacom as if its the combo if you open account you must also take the sim card contract for vodacom and they load R59 immediately and if you want to you can cancel immediayely or after 2months.what itold her was that i already have 3 sim card under my name vodacom,mtn and telkom itold her iwill ask and complain to head office why its a must and she said its ok ican processed itried to call care center bt unfortunately no one was able to assist about this they were willing to activate simcard since the day theh gave me simcard it says invalid,sim not provision im stuck with sim card that im unable to use it some of the call recordings you can listen to as im telling my story and how iwant this matter to be resolved.im sure theres media will be the last resort in this matter im stuck with simcard that iwas forced to take and yet its not working and mr price is deducting money and the lady made as if shes doing a favour for me i even told her thats not the way to do business or do sales iknow my rights but she keep on doing this im stuck with her simcard.

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Replies (1)
Mr Price
Mr Price's reply08 Apr 2022, 08:33
Official
Good Day

Trust you well

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks
Mr Price