kM
keoabetswe M

1 reviews | Active since Jul 2014

01 Feb 2016, 10:01

Bad billing

Manager of Mr Price at Jacaranda Sentrum and his cashier are clueless.They knew from time of opening business that their systems don't work but had me pay.Instead of telling a customer to wait and take my things and reserve them for me they had me pay for them and the transaction went through on my side and not their.Guess who they then blame...Me.How funny is this.Tgis branch should be well audited because then they tell me that I should wait for 12 am and hope my transaction goes through.Reversed.This shop should close and put reasoning as system updates because not only are they think to understand that what they did has them to be accountable for but they also waste ones time.Which truly is a **** service.Tgis branch is sickening

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Replies (1)
Mr Price
Mr Price's reply01 Feb 2016, 17:40
Official
Hello kbmoeng1@,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price