Bad bad service regarding a new bought cellphone

Very very bad experience bought a cellphone at mr price Tembisa on the 15th February 2025 during March the phone stop popping out keypad so making it impossible to open passport of the phone I took it back to the store on 15 March I took it in nothing was given to me nothing till date has been communicated to me to say what's happening or any form of feedback I keep calling your call centre very very bad experience I'm being transferred from piller to post as am waiting on the line it's says there's an error so who must I call further cause the way I'm not being assisted I feel I no more want the phone I cannot be paying for something I do not have in my possession and the way you'll treat your client it's totally unfair I no more want this mr price account unlike other stores the effort they take for their customers I'm really dissatisfied my contact details is *** I would like to know how far is fix or whatever the fault is I stay far from tembisa it's costy for me to be going the to know what's up even calling you customer centre without getting any assistance with my own airtime makes it even worse . The experience with the phone department very very poor but when we buy you'll act as if you'll care about us