bad attitute

I had an account at Mr price ,and decide to pay it and close it but to my surprise they did not advise that i had credit in the account.i got an Sm's of the credit i had then decide to to the store to find out the process to get the refund back that was in November and the guy helped and called the customer service they advised me to fax my details,which was in November 2014 .because i did not receive any feed back i decided to go back to the store and they called customer service ,Wow was i disappointed with the service ,Fabian Probert said to me am i sure i fax to the write fax number and cause he did not get anything there is nothing he can do.How can i know if the fax is correct or not when the details are given to me to use,as the client i shocked when he even said what do i expect him to do .the irritating part is i am calling for help and i am getting the bad attitude for my cash.he then said do u want complains email address,when i asked why would say that he said u can complain about me .<br> i asked for manager or team leader and he said they not available,where is empathy and customer service in Mr price group.i am so so disappointed