SD
Sinenhlanhla D

1 reviews | Active since Nov 2015

22 Nov 2016, 13:58

BAD ATTITUDE OF AGENT!!

<p>I had ordered a parcel online and the agent who brought my delivery had caused a scene at recption being extremely rude!! The delivery was to be brought at natal bank building in durban and he called me twice within 5 minutes shouting for me to come downstairs! I told him to come to the 9th floor and he refused to do same,he said that he wasnt at fault but he ddnt need to be so rude</p> <p> </p> <p>Such bad service!</p> <p> </p>

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Replies (3)
Mr Price
Mr Price's reply22 Nov 2016, 15:04
Official

Good Day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price

SD
Sinenhlanhla D's update24 Nov 2016, 13:41
Reviewer Update

I had lodged a complaint a few days ago regarding an incident I had with one of fastway couriers delivery at Natal bank building Durban,an MR P delivery

Today the agents manager came to see me personally to apologise! MR FAIZEL ASMAL

his humble nature and professionalism made me feel my complaint was being attended and thereafter i was happy! Thanking Faizel very much

Mr Price
Mr Price's reply24 Nov 2016, 14:43
Official

We are thrilled to hear that the service you received is something you believe needed to be voiced. When it comes to hearing what you think of us, we really do care and appreciate your positive feedback