LN
Lebohang N

1 reviews | Active since Nov 2015

22 Apr 2017, 16:11

BAD ATTITUDE BY STAFF MEMBERS ON MORE THAN ONE OCCASION

<p>TODAY MY SISTERS AND I WENT TO THABONG SHOPPING CENTRE, WE WERE DISMISSED MY A STAFF MEMBER WHEN WE REQUESTED HELP. IT IS NOT THE FIRST TIME I RECEIVE BAD TREATEMENT AT THIS PARTICULAR STORE. THE FIRST TIME I DECIDED TO LET IT GO. I ALWAYS RECEIVE EXCELLENT TREATMENT IN THREE RIVERS, WHICH MAKES ME WONDER WHY. IN MY OPINION I THINK ITS THE BECAUSE OF THE AREA. THABONG STAFF MEMBERS DO NOT FEEL THE NEED TO RESPECT CUSTOMERS. WE DECIDED TO LEAVE WITHOUT BUYING ANYTHING BECAUSE WE WERE TOO UPSET. I RECEIVED AN APOLOGY WHICH I FEEL WAS NOT GENUINE LIKE THE FIRST ONE. I AM SICK AND TIRED OF THIS STORE AND BEING TREATED LIKE THEY ARE DOING US FAVOURS BY SERVICING US. I AM TIRED OF THE APOLOGIES BUT THE TREATMENT AND ATTITUDES DO NOT CHANGE.</p>

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Replies (1)
Mr Price
Mr Price's reply24 Apr 2017, 09:12
Official

Good day

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards

Mr Price