Bad attitude and no help really

I always order online and collect my orders. i order online then go to the fitting room and fit on and then i will return whatever i dont want and go to the online store till to do so and i even spoke to the store manager and he said its fine as i didnt make a purchase in the store why do i have to stand in a line. yesterday evening is was different the lady that normally helps me so nicely was not there and there was ruth and her manager and i collected my shopping, then fit on and then i wanted to refund and i asked ruth sorry why is there no one at the online shopping till and she tells me with a stink attitude you to need to stand in the line and i responded i NEVER stand in a line when i come here because it defeats the purpose of online shopping and she rolled her eyes and went silent i asked for a manager and she walked away with no response and then manager came she pointed at me and told the manager i am there. the manager comes and she i explain again i have never stood in a queue in this store with online shopping. i tell her about Ruth's attitude and the manager gave no response! UNPROFESSIONAL! I WANT THE AREA MANAGER TO CALL ME AND SORT THIS OUT. I AM DISGUSTED!