Bad attitude

I am so disappointed with Mr price Sandton city , I was there to return single tights and the lady at the door did not even explain to me that I won't be able to change the tights, she took the tights to the tills when I get to the till after 20min of waiting then the cashier tell me I am not able to return the tights after 20 min of waiting , then this rude guy Zama interfer in our conservation with bad attitude and rudely pull up the slip to show me the policies and I explain to him yes I know I am not allowed to return panties not tights with his rude attitude he can't help me . Please teach your employees how to treat customers I am trying to explain I never used them but his bad attitude we can't I am customer there but he treat me like ******* please explain to me what must I do with the tights? If I knew I am not allowed to return them I was going to return them the very same day . Please teach your employees the rules of returning items if the lady at the door knew the rules I was not even going to waste my time there.they can even check the cameras what time I waited there the queue was long with 2 cashiers...date 11 August 2023 in the morning . Please advise what must I do with the tights