Bad attitude

We waited for half an hour just to find that we could not pay our account and the lady at the counter didnt even explain what was going on and after that she didnt talk to us when my wife asked why could they not inform people in the line she said that she could not understand but she spoke to us before the question she then put a payment through on my card and it said decline she gave the kaart back and didnt even ask for another payment another lady had too speak to us and explain what was going on how can you work wih people in such a big brand and not talk to clients who are upset and she doesn't explain the process i wanted to leave and the other lady told me to sign very bad service and not happy at all