pM
paballo M

1 reviews | Active since Mar 2014

14 Oct 2015, 18:28

Bad attitude

I went to Mr Price in Springs, I store I hardly visit. I was looking for a pair of denim shorts which I could not find, I then asked the lady for a pair of high waist jeans. I asked specifically for a white pair which the lady who heads that department didn't have an issue with but when I got to the fitting room, Gugu asked that I try the jeans in a different colour. I initially didn't have an issue with that. But what upset me was that I could only find a 38 in a dark colour but not a 36. When I told Gugu that there was no 36 in a dark colour but I still would like to try the 36, that's when she told me that they don't allow people to try on white jeans because we leave them in a mess and it becomes their damage. Now my issue with this is the way she addressed it, as if it was my first day at Mr Price training. I then took the 38, really annoyed, I get to the change rooms and ask if I can go in, she still gives me attitude, rolls her eyes at me. I leave the fitting room after trying on the 38, she's telling her colleague that I got there n gave her a bad attitude. I then ask to speak to the manager, Lindiwe who tried to show Gugu why I was so upset, still she didn't get it.

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Replies (1)
Mr Price
Mr Price's reply15 Oct 2015, 11:00
Official
Hello morahapn,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price