Bad and pathetic service

i wrote a review about mr price on 30.11.19 I would like someone to contact me urgently with regard to this matter as a Ms Naidoo contacted me 2.12.19 she checked to seetif payment was made but she stated it seemed like there was a problem with online payments therefore payment was not deducted from my account.she gave me eft details for mr price and i made payment for full balance immediately i have confirmation email from bank that payment was deducted on 2/12/19.today i received a message from mr price today that im in arrears with R175 and that credit bureau was notified bt i made payment on 2/12/19.i contacted number in message and spoke to claudia she told me im in arrears and that eft payment does not reflect and i once again i explained to her that i paid on 2/12/19 full balance and i spoke to ms naidoo who gave me banking details and claudia confirmed details she again requested idsend via email confirmation which i did to *********** and i asked her what is going to happen as this is pathetic im receiving calls and messages that i never paid but I did and how are they going to correct this matter as it will definitely reflect bad on my credit record but I did pay.some one needs to call me and give me answers a.s.a p .