1 reviews | Active since Feb 2015
Bad after sales service by Zama at Mr Price Ireen Mall
On Friday the 14th Feb 2020. I was at Mr Price Ireen Mall to look for a formal jacket as I was rushing to travel to Limpopo. I spent less than 5 minutes in the store as I was in a hurry. I even asked the teller where is the nearest atm around the mall as I was new there, which she directed me. Without a waste of time i quickly left for the atm and the teller forgot to give me the card. I did not notice it as i was in a hurry. I went straight to withdraw cash, immediately after withdrawing money at atm, there was a lady wearing Mr Price cap and shirt asking me if I was at Mr Price. I said NO and i was not willing to listen to her because I can't trust strangers. She said I wanted to help u, since u said u were not at Mr Price that means its not ur card. I said to her, if u want to help Me, let's go inside Mr Price store so u can help me there, then she ran to the store. When i get into the store, she started to be mean and rude in revenge because I said I wasn't at Mr Price store. When the lady who was assisting me asked her (her name is Zama) about my card, which she had inside the back pocket of her jean, she said i am busy with a customer. I had to wait for her finish with the customer, than to just put her hand inside the pocket and give my card back. I was very much annoyed that she was delaying me further and wants to keep my card to herself, i asked myself if she wanted to use my card (***** from a customer) or maybe wanted to pay it for Me. Above all, i was annoyed by her behaviour as a teller/ sales person. She should know better of how many people get ****med or ****** in the shopping malls by people wearing uniforms of stores. I want that Zama lady to apologise to me for abusing me a customer, holding and denying me my card and delaying me as I missed my transport. And the manager did nothing to intervene while I was harassed by the Zama. I regret ever using that Mr Price, if that's how your tellers bullies the customers, and nothing is done, i feel sorry for those customers who sees Mr Price as their preferred store. As for Me, i will never set my foot again in that store again.
