KR
Kholofelo R

1 reviews | Active since Feb 2015

19 Feb 2020, 23:25

Bad after sales service by Zama at Mr Price Ireen Mall

On Friday the 14th Feb 2020. I was at Mr Price Ireen Mall to look for a formal jacket as I was rushing to travel to Limpopo. I spent less than 5 minutes in the store as I was in a hurry. I even asked the teller where is the nearest atm around the mall as I was new there, which she directed me. Without a waste of time i quickly left for the atm and the teller forgot to give me the card. I did not notice it as i was in a hurry. I went straight to withdraw cash, immediately after withdrawing money at atm, there was a lady wearing Mr Price cap and shirt asking me if I was at Mr Price. I said NO and i was not willing to listen to her because I can't trust strangers. She said I wanted to help u, since u said u were not at Mr Price that means its not ur card. I said to her, if u want to help Me, let's go inside Mr Price store so u can help me there, then she ran to the store. When i get into the store, she started to be mean and rude in revenge because I said I wasn't at Mr Price store. When the lady who was assisting me asked her (her name is Zama) about my card, which she had inside the back pocket of her jean, she said i am busy with a customer. I had to wait for her finish with the customer, than to just put her hand inside the pocket and give my card back. I was very much annoyed that she was delaying me further and wants to keep my card to herself, i asked myself if she wanted to use my card (***** from a customer) or maybe wanted to pay it for Me. Above all, i was annoyed by her behaviour as a teller/ sales person. She should know better of how many people get ****med or ****** in the shopping malls by people wearing uniforms of stores. I want that Zama lady to apologise to me for abusing me a customer, holding and denying me my card and delaying me as I missed my transport. And the manager did nothing to intervene while I was harassed by the Zama. I regret ever using that Mr Price, if that's how your tellers bullies the customers, and nothing is done, i feel sorry for those customers who sees Mr Price as their preferred store. As for Me, i will never set my foot again in that store again.

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Replies (1)
Mr Price
Mr Price's reply21 Feb 2020, 13:57
Official
Good Day

Trust you well

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by the store area manager, who will handle this matter personally with you.

Many Thanks 

Mr Price