BR
Beverley R

1 reviews | Active since Jul 2012

27 Nov 2017, 15:53

BAD ACCOUNTS

I have received an sms 10/11/2017 stating that I have not paid my account, fair as it slipped my mind. Before I used to pay via EFT - then I have received bad payments on My TransUnion. Did the query with Mr Price and they said that it takes time to allocate EFT payment. I am a single mother and do not go to the shops very often as I work long hours and dont have the time to shop. I have made time to go and pay the full installment 13/11/2017 (2x month) as penalty or what ever it is called. But adds up to 2 months installments. Now I have received a email 23/11/2017 stating that I am still behind with payments. I have also checked My TransUnion credit report 27/11/2017 and once again I have been penalized. This is unacceptable and I will not support Mr Price ever again.

0
Replies (4)
Mr Price
Mr Price's reply28 Nov 2017, 12:29
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price

BR
Beverley R's update03 Dec 2017, 12:55
Reviewer Update
It is almost been a week and still no news form Mr Price.... Bad service..
Mr Price
Mr Price's reply05 Dec 2017, 10:02
Official

Dear Mev Robbeson

Thank you for using Mrp Money, please accept my apologies for the inconvenience caused to you.

We value your feedback and would like to thank you for bringing this to our attention.

Kind Regards

BR
Beverley R's update12 Dec 2017, 17:34
Reviewer Update
Nothing has got your attention. You have just lost a customer.