Bad

I live in klerksdorp and so i went to visit my mom in krugersdorp then she gave me a mr price voutcher i then went and bought some nice close. Then i drive back to klerksdorp when i came back home after a long drive i went to show my friend my nice close and then i see this small ripped place on the pants.. So today i went to took it back at mr price matlosana mall ... then they tell me i cant exchange cause its customer damage.. now i want to know how is it customer damage if i didnt evan wear it once ... If this is how you guys are going to operate i am for sure not going to buy there anymore ...