Atrocious CUSTOMER service

I ordered items 3 weeks ago, paid a courier fee of R45.00. Half of the items were delivered two weeks later. It is my 11th call this week and nobody can tell me where Mt items are, or comes back to me me, or provide e wirh a refund on my account. REFERENCE NUMBER FOR THIS CASE IS 483255. IT IS THE 3RD TIME IN ONE YEAR THAT I AM WRIRINF A REVIEW FOR MR PRICES ATROCIPUS CUSTOMER SERBICE, DIATESPWCT TO THEOR CLIENTS AND JUST DONT CARE ATTITUDE...IVE NEARLY EXHAUSTED MY AIRTIME. PLEASE RECTIFY THIS ISSUW, REGUND THE MONEY ON MT ACVOYNT AND FOR ALL RHE INCONVENIWNCE AS I AM NOR INTERESTED IN TOUR BS WXCUSES AS GAPPENS TIME AND AGSIN. PROVIDE YOUR CALL CENTRE AGENTS WIRH RHE APPEPRIATE CYSTOMER AND SYSTEMS TRAINING TOO AND ALL AREA MANAGERS AND STAFF DEALUNG WITH THE PUBLIC IN YOUR COMOANY AS YOUR COMOWTITIVE EDGE IN YOUR INDISTRY IS GONW, POOR QUALITY OF CLOTHES, RIDICULOUS SIZES OF YOUR CLOTHES THEN I TAKE AN XS, THEM A LARGE, AND POOR CUSTOMER SERVICE...by the way, u am holding now for the past 25 minutes...SIES