Atrocious Customer Service!!!!

I’ve been doing a lot of online orders with Mr Price (Home,Sport and Fashion) over the past month or so and have spent thousands of rands while doing so. Now, I get confirmation that my order is currently in Canal Walk Store in Cape Town. Like how, I’m in Johannesburg for crying out loud. I then use the WhatsApp platform and requested the consultant by the name of Phumelelo to change it and have it delivered to my residential address. Only for him or her to tell me it cannot be done; what the HELL?!!! And he/she goes on about a refund process that will take 3 weeks. Gosh, you must be sh*tting me!! 3 WEEKS? Are you guys for real????

All I want is my order to be delivered to my residential address before I blow a gasket!! I want a senior person to make contact and subsequently call me and tell me “ Your order will be delivered to your preferred address on the (date) at (time)” Is that hard to do?