Atrocious customer service

<p>Disgusted with the lack of customer service I have experienced from MRP online team. On 19 October I placed an online order which was then delivered to the wrong person due to the same tracking number being issued to me and this other person. Once this was "EVENTUALLY" sorted out and I received my order, the bag inside the courier packaging was ripped open, one of my ordered items was missing and there was no invoice. After taking more than a week and a half of me constantly emailing your online agents and having to follow up, receiving no response, they finally credited me for the missing item, but a week later im still struggling to receive the invoice for this order in order to return the other items in store. Im sick of struggling and being ignored all because of your mess up. I would like a response asap as to why it is so difficult to send me an invoice for an order I placed and paid for. </p>