At wits end

Purchased a shoe at the gateway branch. Asked assistant for a size 8 and was given a 7.

Returned to the store the next day to get the correct size only to find out there’s no stock. Called the call centre and was advised that ballito has stock. Visited the ballito branch the following day and was told that the package with the stock has been opened yet which is why the system is showing a positive for the shoe stock in store. My details were taken and was advised that I’ll receive a call in 2 day. Received no feedback a week later. Called the call centre and the agent put in touch with the store manager who was supposed to get stock and let me know when it’s available. Still nothing. In total, I’ve made 7 or more calls to the call centre, countless calls to various branches and 9 trips to the mr price stores as I’ve been misguided about the availability of the stock.

It’s now a month that’s passed and still no return of calls or feedback and I’m sitting with a shoe that cannot be used. It has cost me a lot of time , money and effort trying to change a shoe size. I don’t know what to do anymore. Nobody wants to assist.