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lulama N

1 reviews | Active since Jul 2011

26 Aug 2016, 15:08

Arrogant security personnel

<p>I had made my way to purchase shoes at Mr Price Benoni Lakeside Mall. Upon leaving the shop after the security not dressed in uniform checked my slip., I noticed that there was a price difference. I then went back to him and asked what was the recourse to be taken to correct the error. He rudely said must go back to the back of the line to have it corrected. How absurd is that telling a customer rudely to go back to the end of the line to correct an error made by the store associate. The man must learn how to treat customers so rude coming out from an old man.</p>

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Replies (1)
Mr Price
Mr Price's reply27 Aug 2016, 10:01
Official

Good day

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards

Mr Price