LN
LIEZEL N

1 reviews | Active since Dec 2018

13 Aug 2024, 10:16

Approved account with no credit limit

I have open a new account online. I received my sms to say that i was approved and must go to the nearest store to get my card. I went to the store and after spending more than an hour instore they could not load my credit. They said i must phone client service which i did (2 times) and again they told me to fetch my card in store. I went again to the store yesterday just to be informed that me credit was still not showing. This is time consuming for me cost me petrol to travel to stores (George and Mosselbay) without any help. Yesterday Mosselbay branch told me to come back today then they will phone client service. This is pathetic service and very time consuming and till date I have a card but still no credit. I thought Mr Price is the one place that will look after their clients but this is definitely not the case. The problem is with the client service that must be called every time with no progress.

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Replies (3)
Mr Price
Mr Price's reply14 Aug 2024, 13:31
Official
Good day, 

We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price
LN
LIEZEL N's update16 Aug 2024, 13:24
Reviewer Update
Till date still no feedback on this account
Mr Price
Mr Price's reply07 Feb 2025, 18:09
Official
Good day 

I trust you are well.

Thank you for your valuable feedback. We greatly appreciate your insights and will make sure to pass them along to our team. Your input helps us improve and better serve our customers.

Kind Regards
Mr Price