Appauling customer service and failure to respond. I sent the email below and I still have not received any kind of response.

I came to your store on the 27th of May to purchase a pair of jeans.

As I was paying I then noticed that the price that was on the item does not correspond with the price on the POS screen. I then notified the till operator . She then told me that, it is indeed the price that I must pay.

I asked to speak to her supervisor.

When the "supervisor" came to "assist" she then told that the pricing that is on the item is incorrect and that I should pay the amount that was reflecting on the screen.

I refused to pay this amount and reminded them that the store made a mistake and it has nothing to do with me.

I was then told that the jeans are more expensive for "big sizes" which I found offensive.

The moment I told Bongi Nkosi that I will pay the price that was initially on the item she laughed and stated " OH YOU ARE A DIFFICULT CUSTOMER" Nkosi then had the audacity to argue with me instead of resolving the issue.

I requested Nkosi to call her manager , I was told that she is not available. I was told to return at 17:00.

I asked Nkosi to write down her name and surname for me but she declined with an attitude, claiming that there is no pen nor paper available.

I returned to the store at 17:00 and as soon as she saw me she commented by saying " OH YOU ARE BACK" .

She started apologising when I told her that I would escalate the matter to the head office.

I have never had such an awful experience as a customer in any establishment. This Nkosi woman has disrespected me on every level there is.

TO THIS DAY I AM STILL IRATE!!!!!!!!!!!!!

This so called supervisor is unprofessional, ill-mannered very rude and does not know a damn thing about customer services. She should go for training and this supervisory position should be reviewed.

I WILL BE WAITING FOR A RESPONSE ENTAILING THE DISCIPLINARY MEASURES TAKEN AGAINST THAT WOMAN. I ALSO WANT TO KNOW WHAT WILL BE DONE TO SETTLE THIS MATTER ON MY PART AS YOUR CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!