Apparel showing on App it is in store. Help desk confirms SKU is in store. Store has the apparel in the store room and not willing to assist – Blue Route Mall

This is not the first time this has happened to me. Something that I saw online and it shows Blue Route Mall Mr Price specifically has it in my size. When I get there the retail assistants told me today and on a previous occasion, it is in storage in the store and they don't know when they going to unpack the boxes. And they cannot assist me. The last time they said they would call me and they didn't.

I have called their customer care and shared my complaint but absolutely nothing was done about it.

Clearly Mr Price is just worried about mass production and zilch for customer service.

Also this is super stupid that the app, including the their help desk confirming that the store has the apparel but only to find its in the store room and it cannot be brought out to purchase?

Clearly Mr Price doesn't need our $

I'm fed up because this is not the first time I get to the store and they tell me its in the store room but they cant get me whatever it is I would like to purchase.