Appalling Service without so much as Hello...

My son received some t-shirts as a gift for his birthday, but they were the incorrect size. I then went to Mr Price in Vangate Mall to either exchange for a bigger size or to exchange for something of the same value. I was then told that they cannot exchange the t-shirts as they do not have stock of that particular ones, and they could also not let me take something else in the store. Both tops had the price tags attached. The girl then gave a cheap excuse saying the barcode is partially off, so she cannot see what they cost. Yet, I saw her check on the screen and find the exact t-shirt I wanted to exchange. This was after I heard the exchange between her and another woman that works there.

This is terrible service. They refuse to assist with their own products. I did complain on their site, but no one has bothered to come back to me since yesterday. All other stores assist you with exchanges, so why does Mr Price not want to do so?

Appalled at the lack of service received. The lady that assisted did not even greet or attempt a smile. Zero client interaction.